FAQ

FAQ

Frequently Asked Questions

Welcome to the BDO Jordan – Iraq Academy FAQ. Here you will find answers to the most common questions about our courses, registration, exams, payment, and support. If you cannot find what you need, please contact us at courses@bdo.com.jo or call 00962786666256.

Registration and Account

How do I register for a course?

You can browse our full course catalogue on this website, then follow the "Request Course" or "Registration" button on the course page. You may also create an account on our online training portal to enroll in courses and access your learning materials.

Do I need an account on the training portal?

Yes. To access course content, take part in the platform and manage your learning, you need an account on our training portal. Registration is free; course licenses are activated after enrollment and payment.

Are there age or eligibility requirements?

Our Services are available to users who are at least 18 years old and able to form a binding contract. Some professional certification programs may have additional prerequisites set by the certification body.

I forgot my password / cannot log in.

Use the "forgot password" option on the portal login page to reset your password. If you still cannot log in, contact our support team at courses@bdo.com.jo.

Courses and Content

What types of courses do you offer?

We offer practical professional training and certification preparation programs, including (without limitation) CPA, CMA, CIA, CISA, JCPA, CFM and other professional certifications, in addition to specialized management, finance, audit, technology and soft-skills courses across multiple categories.

Are courses held online, in-person, or both?

We offer both live (online or in-person) and recorded training options depending on the course. Details are provided on each course page and at the time of enrollment.

What language are the courses in?

Most courses are available in English and/or Arabic. Please check the course page or contact our team to confirm the language of a specific course.

How long can I access a course after enrolling?

Your paid course license is valid for a period ranging from six (6) months up to two (2) years from the date you first gain access, depending on the course. The access period of each course is shown on its course page and at the time of purchase. Extensions may be requested before your access expires.

Can I request an extension of my course access?

Yes. You may request an extension by contacting us at courses@bdo.com.jo before your license expires. Extensions are granted at our sole discretion.

Are course materials included?

Yes, your enrollment includes access to the course content, study materials, and any resources provided as part of that course on our training platform.

Exams and Certification

Do you help register for certification exams?

For our GAQM courses, we are an accredited GAQM test center: we handle the exam registration and administration and you can book your preferred exam date and time with our academy.

How do I book my exam?

On the relevant GAQM course page, click the "Book an Exam" button, submit the form on that page, and our team will contact you to confirm your exam schedule.

Can I reschedule or cancel an exam booking?

Please contact us as early as possible to reschedule or cancel an exam booking. Policies vary by certification body, and fees or restrictions may apply.

Will I receive a certificate?

Upon successful completion of the course and, where applicable, passing the certification exam, you will receive a certificate through the certification body and/or the academy.

Are your courses recognized?

Our certification-preparation programs are designed in line with internationally recognized certifications (CPA, CMA, CIA, CISA, JCPA, CFM, GAQM and others). Recognition of any specific certification is determined by the relevant professional body.

Payment and Pricing

How much do courses cost?

Course pricing varies by program and is shown on the course page or provided by our sales team when you request a course.

What payment methods do you accept?

You may pay online through our third-party payment providers (credit or debit card) or through our sales representatives.

Do you offer installment plans?

Installment options may be available for selected courses. Each installment must be paid when due, and access may be suspended if a payment is not received.

Is there a refund or cancellation policy?

Refund and cancellation terms are handled case by case. Please contact us at courses@bdo.com.jo before purchasing if you have questions about refunds.

Training and Delivery

Do you provide corporate / group training?

Yes. We offer in-house and group training programs for organizations, in addition to our public courses. Contact us to discuss a custom training plan for your team.

Can you deliver a course at our location?

We offer on-site training in Jordan and Iraq. Please contact our team to arrange your preferred delivery format and location.

Who are the trainers?

Our trainers are experienced professionals and certified instructors with practical experience in their fields. Bios are available on the course pages.

How do I request a specific course not listed?

If you do not find a course you are looking for, send us your request using the course request form or contact us directly and we will do our best to arrange it.

Support and Contact

How can I contact you?

You can reach us by email at courses@bdo.com.jo, by phone at 00962786666256, or through our social media channels (Instagram, LinkedIn, Facebook, and WhatsApp).

Where are you located?

We are located in Amman, Jordan (Aljandaweel, Umm Metawee Al-Aslameyah St. 25) and Baghdad, Iraq (Al-Mansour, Associations Street, Geologists Association, Ground Floor).

What are your support hours?

Our support team responds to enquiries during working hours, typically within 1 to 2 business days. Response times are not guaranteed but we aim to reply promptly.

How is my personal data handled?

Your personal data is handled in accordance with our Privacy Policy and the use of our platform is subject to our Terms of Service.


Still have questions? We are happy to help. Email courses@bdo.com.jo or call us at 00962786666256 and a member of our team will get back to you as soon as possible.