ISO 20000 IT Service Management Certificate
Overview
The ISO 20000 IT Service Management Certificate by GAQM validates understanding of the international standard for IT service management (ITSM). It prepares professionals to implement and operate service-management systems aligned with ISO/IEC 20000.
The program covers the structure and requirements of the standard, service delivery and relationship processes, and the operational practices that let IT organisations prove they manage services to a recognised standard.
Course Content
- Introduction to ISO/IEC 20000 and the ITSM context
- Context, leadership and planning requirements
- Design and transition of new or changed services
- Service delivery, capacity and availability management
- Service relationships, suppliers and reporting
- Continual improvement and audit readiness
Targeted Audience
- IT service managers and ITSM professionals
- IT teams implementing service-management systems
- Quality and compliance staff in IT organisations
- Candidates preparing for the GAQM ISO 20000 certificate
Exam Registration & Certification
The ISO 20000 IT Service Management Certificate certification is awarded by the Global Association for Quality Management (GAQM) after passing the corresponding certification examination. As an accredited GAQM test center, our academy handles the exam registration and administration for our candidates.
Each GAQM exam voucher includes two attempts, so candidates who do not pass on the first attempt may retake the exam with their second attempt. Once passed, the certification is valid for life and does not require renewal.
- Review the certification syllabus and exam objectives.
- Register for the ISO 20000 IT Service Management Certificate exam with our academy and book your preferred exam date and time.
- Prepare using the recommended study materials, e-course and practice questions.
- Sit the computer-based exam at our academy (we are an accredited GAQM test center).
- Pass the exam to earn your GAQM certification, which is valid for life.