Certified Customer Service Professional (CCSP)
Overview
The Certified Customer Service Professional (CCSP) certification by GAQM validates the knowledge and behaviours that set great customer service apart. It is a recognised credential for professionals who build customer satisfaction and loyalty.
The program covers the customer service process, communication and empathy, complaint handling, customer retention and the professional standards expected of service staff.
Course Content
- Customer service excellence and service standards
- Communication, empathy and customer needs analysis
- Handling complaints and service recovery
- Customer retention and loyalty building
- Working with difficult customers and pressure situations
- Personal professionalism and continuous service improvement
Targeted Audience
- Customer service professionals and advisors
- Frontline and service delivery staff
- Professionals preparing for the GAQM CCSP certification
- Team members in customer-facing organisations
Exam Registration & Certification
The Certified Customer Service Professional (CCSP) certification is awarded by the Global Association for Quality Management (GAQM) after passing the corresponding certification examination. As an accredited GAQM test center, our academy handles the exam registration and administration for our candidates.
Each GAQM exam voucher includes two attempts, so candidates who do not pass on the first attempt may retake the exam with their second attempt. Once passed, the certification is valid for life and does not require renewal.
- Review the certification syllabus and exam objectives.
- Register for the Certified Customer Service Professional (CCSP) exam with our academy and book your preferred exam date and time.
- Prepare using the recommended study materials, e-course and practice questions.
- Sit the computer-based exam at our academy (we are an accredited GAQM test center).
- Pass the exam to earn your GAQM certification, which is valid for life.