Certified Problem and Change Manager (CPCM)
Overview
The Certified Problem and Change Manager (CPCM) certification by GAQM combines structured problem-solving with the people-side of change management. It equips practitioners to diagnose problems, design solutions and lead the changes that make them stick.
The program covers problem-definition and analysis methods together with change-management models, readiness assessment, communication and the reinforcement required for lasting adoption.
Course Content
- Structured problem-solving: problem definition and root-cause analysis
- Selecting, evaluating and designing solutions
- Change-management models and the psychology of change
- Change readiness assessment and impact analysis
- Stakeholder engagement, sponsorship and communication plans
- Reinforcement, adoption measurement and sustaining change
Targeted Audience
- Change managers and improvement practitioners
- Operations and project leads who drive change
- Consultants working on transformation programmes
- Candidates preparing for the GAQM CPCM certification
Exam Registration & Certification
The Certified Problem and Change Manager (CPCM) certification is awarded by the Global Association for Quality Management (GAQM) after passing the corresponding certification examination. As an accredited GAQM test center, our academy handles the exam registration and administration for our candidates.
Each GAQM exam voucher includes two attempts, so candidates who do not pass on the first attempt may retake the exam with their second attempt. Once passed, the certification is valid for life and does not require renewal.
- Review the certification syllabus and exam objectives.
- Register for the Certified Problem and Change Manager (CPCM) exam with our academy and book your preferred exam date and time.
- Prepare using the recommended study materials, e-course and practice questions.
- Sit the computer-based exam at our academy (we are an accredited GAQM test center).
- Pass the exam to earn your GAQM certification, which is valid for life.