Certified Team Leader (CTL)
Overview
The Certified Team Leader (CTL) certification by GAQM develops the skills of leading a work team day to day: setting direction, coordinating work, motivating people and delivering through others.
The program covers the team leader role, delegation and communication, team motivation and performance, and the development of team capability toward shared goals.
Course Content
- The team leader role and the shift from doing to leading
- Setting goals, planning work and coordinating the team
- Delegation, empowerment and accountability
- Motivation, engagement and team climate
- Feedback, coaching and performance conversations
- Managing team problems, conflict and change
Targeted Audience
- Team leaders and supervisors
- Professionals preparing for their first leadership role
- Shift and section leaders in operations
- Candidates preparing for the GAQM CTL certification
Exam Registration & Certification
The Certified Team Leader (CTL) certification is awarded by the Global Association for Quality Management (GAQM) after passing the corresponding certification examination. As an accredited GAQM test center, our academy handles the exam registration and administration for our candidates.
Each GAQM exam voucher includes two attempts, so candidates who do not pass on the first attempt may retake the exam with their second attempt. Once passed, the certification is valid for life and does not require renewal.
- Review the certification syllabus and exam objectives.
- Register for the Certified Team Leader (CTL) exam with our academy and book your preferred exam date and time.
- Prepare using the recommended study materials, e-course and practice questions.
- Sit the computer-based exam at our academy (we are an accredited GAQM test center).
- Pass the exam to earn your GAQM certification, which is valid for life.